She holds a bachelor’s degree in Business Administration and a postgraduation in Human Resources Management and an MBA in Quality and Process Management. She has become a Certified Business Process Professional – ABPMP (Association of Business Process Management Professionals International). After 10 years of experience in human resources management, in 2010 she started her career as a process area professional, working in companies that are reference in Information Technology (IT). She has contributed to the structuring of the database in citizen care service (City Hall of the Municipality of Rio de Janeiro), contract management, process automation, strategic management by processes and participation in PMO of shared services (PETROBRAS). Additionally, she has also worked on projects in private companies focused on the development of a contingency plan as well as business continuity and sectorial restructuring.