Automation of business processes traditionally could be done in two ways: through Information Systems (IS) or through Business Process Management Systems (BPMS). An IS does not “read” a process. It executes the programmed features automatically or responds to one or more users’ commands. These users must know their activities and work processes to use the IS as a computational support to execute them. In turn, a BPMS has a process execution machine that interprets a process model and routes the activities appropriately to its executors.
Currently, we have the arrival of a third form of process automation through robots that is revolutionizing the market: RPA!
Robotic Process Automation (RPA) is a technology application that allows you to set computer software (or a robot) to capture and interpret existing applications to process a transaction, manipulate data, trigger responses and communicate with other digital systems (Institute for RPA and IA).
RPA is a new technological tool that automates repetitive activities of business processes. With this technology, software robots perform a sequence of work steps through interaction with existing applications and used by the company professionals.
Thus, you can see that it is not by chance that RPA is one of the hot topics in the BPM area. We are living in a new reality where people and technology need to build a symbiotic relationship to achieve business goals.
Through the adoption of this robot-based technology, it is possible to automate manual and repetitive processes within a short time, without the need for investment in the development of a new system. This allows you to reduce costs and deadlines and free up employees to carry out more strategic activities for your business.
The numbers are also very attractive and speak for themselves once they do not leave much space for companies to stay out of this movement. It is estimated that at least 30-40% of the current business processes will be impacted by the robots. These same robots are capable of reducing operating costs by approximately 30%.
Got excited about the possibility? But at this point, you may still be wondering: what tasks could a robot perform at my company? We can provide some examples:
. E-mails: Monitor the arrival of new e-mails; extract information and attachments from emails; write and send them;
. Sites: Browse sites on the internet; or fill and submit forms;
.Spreadsheets and Documents: Draft electronic spreadsheets, apply formulas and formatting; generate graphs, tables, and reports; or export to other formats;
. Directories and Files: Create, change, delete, compress or send directories or files;. Applications: Open, login and run applications; fill out forms or make inquiries; perform features or push buttons.
Some features are important when choosing where to start RPA automation:
* Start with activities in which there is a manual data entry or involve re-typing information;
* Search for activities in which there is a high volume of execution;
* Free your professionals from repetitive and bureaucratic tasks, freeing your creative potential;
* Check the points where there is data redundancy, lack of integration or need to access multiple systems;* Remember that robots need clear and well-defined instructions as well as rules.
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